LifeWithUC

Helping users stay up to date on their U.C needs.

LifeWithUC

Helping users stay up to date on their U.C needs.

LifeWithUC

Helping users stay up to date on their U.C needs.

Summary

Summary

Summary

Working with Appnovation, Pfizer partnered with us to help them launch a health service based mobile app helping users with Ulcerative Colitis manage their diet, track symptoms, and create custom diet and recipes.


8 minute read.

Working with Appnovation, Pfizer partnered with us to help them launch a health service based mobile app helping users with Ulcerative Colitis manage their diet, track symptoms, and create custom diet and recipes.


8 minute read.

ROLE

UX Designer

UX Designer

UX Designer

TIMELINE

Q2 2022

Q2 2022

Q2 2022

CLIENT

Pfizer

Pfizer

Pfizer

SKILLS

Product thinking

User research

Interaction design

Visual design

Product thinking

User research

Interaction design

Visual design

Product thinking

User research

Interaction design

Visual design

TEAM

Health Experts

Product Manager

UX Designer

Engineers

Health Experts

Product Manager

UX Designer

Engineers

Health Experts

Product Manager

UX Designer

Engineers

My Contributions

My Contributions

My Contributions

I was the UX/UI designer in a team with two other designers. While working together closely throughout the research and overall design process, each of us was responsible for one application.

In the project, I was mainly working on the UX research, and designing the low-high fidelity UI designs.

here are the challenges people with u.c faces

Chronic illness management is overwhelming and inefficient.

Chronic illness management is overwhelming and inefficient.

Chronic illness management is overwhelming and inefficient.

There are hundreds, if not thousands of diet tracking apps online. However, most of them lack of functionality to tailor diets specifically for the needs of Ulcerative Colitis. The team and I at Appnovation, partnering with Pfizer, set out to help users have a personalized health experience with "LivingWithUC" mobile app.

There are hundreds, if not thousands of diet tracking apps online. However, most of them lack of functionality to tailor diets specifically for the needs of Ulcerative Colitis. The team and I at Appnovation, partnering with Pfizer, set out to help users have a personalized health experience with "LivingWithUC" mobile app.

There are hundreds, if not thousands of diet tracking apps online. However, most of them lack of functionality to tailor diets specifically for the needs of Ulcerative Colitis. The team and I at Appnovation, partnering with Pfizer, set out to help users have a personalized health experience with "LivingWithUC" mobile app.

so what is ulcerative colitis?

so what is ulcerative colitis?

Over 1.6 Million Americans Battle with Ulcerative Colitis

Over 1.6 Million Americans Battle with Ulcerative Colitis

Over 1.6 Million Americans Battle with Ulcerative Colitis

Ulcerative Colitis (UC) is a chronic condition affecting millions globally, characterized by inflammation and ulcers in the colon, leading to severe digestive issues and discomfort. According to recent data, this debilitating illness not only impairs physical health but also significantly impacts the daily lives and mental well-being of those affected.

Ulcerative Colitis (UC) is a chronic condition affecting millions globally, characterized by inflammation and ulcers in the colon, leading to severe digestive issues and discomfort. According to recent data, this debilitating illness not only impairs physical health but also significantly impacts the daily lives and mental well-being of those affected.

Ulcerative Colitis (UC) is a chronic condition affecting millions globally, characterized by inflammation and ulcers in the colon, leading to severe digestive issues and discomfort. According to recent data, this debilitating illness not only impairs physical health but also significantly impacts the daily lives and mental well-being of those affected.

background

background

Navigating Life with UC

Navigating Life with UC

Navigating Life with UC

However individuals with UC often turn to a combination of medication, diet modifications, and digital health apps to manage their symptoms and maintain their quality of life.

However individuals with UC often turn to a combination of medication, diet modifications, and digital health apps to manage their symptoms and maintain their quality of life.

"Living with UC means constantly balancing hope with reality, trying every possible solution to reclaim a fragment of normalcy in my daily life."

"Living with UC means constantly balancing hope with reality, trying every possible solution to reclaim a fragment of normalcy in my daily life."

"Living with UC means constantly balancing hope with reality, trying every possible solution to reclaim a fragment of normalcy in my daily life."

the problem

Users are having a difficult time managing their condition

Users are having a difficult time managing their condition

Users are having a difficult time managing their condition

Individuals with Ulcerative Colitis face significant challenges in managing their condition effectively, due to a lack of personalized tools that address their specific symptoms, dietary needs, and emotional well-being, ultimately compromising their quality of life.

Individuals with Ulcerative Colitis face significant challenges in managing their condition effectively, due to a lack of personalized tools that address their specific symptoms, dietary needs, and emotional well-being, ultimately compromising their quality of life.

research

research

Speaking with real users and patients

Speaking with real users and patients

Speaking with real users and patients

*Patient research information is strictly confidential.
*In this project case study, I will only cover general insights not personal ones.

I conducted interviews with 10 people with varying degrees of U.C. The purpose of the user interviews is to understand how people go about their daily life with U.C, whether or not they use mobile applications to manage their diet and conditions, and other related questions.

*Patient research information is strictly confidential.
*In this project case study, I will only cover general insights not personal ones.

I conducted interviews with 10 people with varying degrees of U.C. The purpose of the user interviews is to understand how people go about their daily life with U.C, whether or not they use mobile applications to manage their diet and conditions, and other related questions.

Key Findings

Key Findings

Users Struggle with Symptom Variability:

UC patients experience a wide range of symptoms, requiring them to continually adjust their management strategies to find relief.

UC patients experience a wide range of symptoms, requiring them to continually adjust their management strategies to find relief.

Users Emphasize Dietary Management:

Effective control of symptoms often hinges on diet, with users constantly tailoring their food choices to manage flare-ups and maintain wellness.

Effective control of symptoms often hinges on diet, with users constantly tailoring their food choices to manage flare-ups and maintain wellness.

Users Leverage Digital Health Tools:

A significant number of patients rely on health tracking apps to monitor their condition and manage their health, reflecting the critical role of technology in chronic disease management.

A significant number of patients rely on health tracking apps to monitor their condition and manage their health, reflecting the critical role of technology in chronic disease management.

Community Support Value:

There is a strong desire among patients for more robust support networks, both online and offline, to share experiences and coping strategies.

There is a strong desire among patients for more robust support networks, both online and offline, to share experiences and coping strategies.

the big pivot

the big pivot

Approaching unexpected challenges

Our design team decided to put emphasis on the research and testing because of the complex nature of clients' workflow and service, the diverse user groups and lack of understanding of the design for seniors' accessibility.

However, as our client changed functional requirements in the midway and the schedule was tight, we had to compromise on the time to spend on user testing. To make up for that, we decided to move parts of usability testing ahead to get feedback early while making adjustment on the function design.

Our design team decided to put emphasis on the research and testing because of the complex nature of clients' workflow and service, the diverse user groups and lack of understanding of the design for seniors' accessibility.

However, as our client changed functional requirements in the midway and the schedule was tight, we had to compromise on the time to spend on user testing. To make up for that, we decided to move parts of usability testing ahead to get feedback early while making adjustment on the function design.

journey mapping

journey mapping

We all this user insights, now what?

We all this user insights, now what?

We all this user insights, now what?

To create a holistic design solution, we created users' journey based on interview and mapped pain points and design values onto the journey. By doing so, we could re-evaluate the design concept and features holistically, and make sure that all of users' goals can be achieved, their pain points can be relieved and unnecessary features can be avoided.

To create a holistic design solution, we created users' journey based on interview and mapped pain points and design values onto the journey. By doing so, we could re-evaluate the design concept and features holistically, and make sure that all of users' goals can be achieved, their pain points can be relieved and unnecessary features can be avoided.

Project Goals

Project Goals

Project Goals

Visualize Impact

Visualize Impact

Give donors a high-level overview of their donation impact.

Give donors a high-level overview of their donation impact.

Nurture Connection

Nurture Connection

Cultivate a sense of connection between donors and families.

Cultivate a sense of connection between donors and families.

Encourage TBA

Encourage TBA

Serve as an entrypoint for new donations.

Serve as an entrypoint for new donations.

LET’S REIMAGINE THIS EXPERIENCE

How can we better integrate plugins into Figma?

How can we better integrate plugins into Figma?

How can we better integrate plugins into Figma?

In other words, how can Figma better support its plugin-jugglin’ pixel-pushers?

In other words, how can Figma better support its plugin-jugglin’ pixel-pushers?

Introducing

Introducing

Introducing

LivingWithUC

LivingWithUC

LivingWithUC

The Desk is the reimagined surface behind the Figma Editor, where designers station their favorite plugins, widgets, and tools.

The Desk is the reimagined surface behind the Figma Editor, where designers station their favorite plugins, widgets, and tools.

exploring iterations

exploring iterations

The Evolution of the Duet Brand through the Eyes of the Dashboard

The Evolution of the Duet Brand through the Eyes of the Dashboard

The Evolution of the Duet Brand through the Eyes of the Dashboard

During this project, I undertook a sweeping overhaul of the Duet brand. The brand was more than a matter of visuals—it reflected the company’s ethos. In each iteration of this redesign, my goal was to better embody Duet’s values of dignity, community, and trust.

This section will be a iteration slideshow between iteration 1, 2, and 3.

During this project, I undertook a sweeping overhaul of the Duet brand. The brand was more than a matter of visuals—it reflected the company’s ethos. In each iteration of this redesign, my goal was to better embody Duet’s values of dignity, community, and trust.

This section will be a iteration slideshow between iteration 1, 2, and 3.

During this project, I undertook a sweeping overhaul of the Duet brand. The brand was more than a matter of visuals—it reflected the company’s ethos. In each iteration of this redesign, my goal was to better embody Duet’s values of dignity, community, and trust.

This section will be a iteration slideshow between iteration 1, 2, and 3.

FINAL OVERVIEW (Animated text)

FINAL OVERVIEW (Animated text)

FINAL OVERVIEW (Animated text)

goals 01

goals 01

Custom meals and tracker

Custom meals and tracker

Patients can…

Patients can…

goals 01

goals 01

Custom meals and tracker

Custom meals and tracker

Patients can…

Patients can…

goals 01

goals 01

Custom meals and tracker

Custom meals and tracker

Patients can…

Patients can…

Work Process

Work Process

Work Process

Hand-off

In this project this is what I did for the hand-off process…

In this project this is what I did for the hand-off process…

Documentation

In this project this is what I did for documentation…

In this project this is what I did for documentation…

Challenges and Learnings

Challenges and Learnings

Challenges and Learnings

Maintain a flexible mindset.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

Maintain a flexible mindset.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

Final Notes

Final Notes

Final Notes

I love exploring new ideas, even if they’re a little risky.

I love exploring new ideas, even if they’re a little risky.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

When COVID-19 threw a massive wrench in my team’s plans, I had to be unhesitating about adapting. Maintaining a flexible mindset is huge for designing products that last in the face of challenges.

If you have questions on any part of this case study, I’m happy to share more about my design process. Feel free to reach out: I’d love to chat!

If you have questions on any part of this case study, I’m happy to share more about my design process. Feel free to reach out: I’d love to chat!

Until then, thank you for reading!

Until then, thank you for reading!

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CURRENTLY

Learning Japanese to pass the JLPT N3 & N2.

Binge watching Queen of Tears and Fallout.

Cooking (attempting) various dishes.

CREDITS

Copyright © 2024.

Designed with lofi and tons of coffee.

James Halim | Product Designer

CURRENTLY

Learning Japanese to pass the JLPT N3 & N2.

Binge watching Queen of Tears and Fallout.

Cooking (attempting) various dishes.

CREDITS

Copyright © 2024.

Designed with lofi and tons of coffee.

James Halim | Product Designer

CURRENTLY

Learning Japanese to pass the JLPT N3 & N2.

Binge watching Queen of Tears and Fallout.

Cooking (attempting) various dishes.

CREDITS

Copyright © 2024.

Designed with lofi and tons of coffee.

James Halim | Product Designer